Daniel Wellington ZA

For orders sent with our courier UPS, we do offer the service of choosing the option of delivery to an UPS Access Point. Kindly please choose access point as your shipping service upon checking out. Rest assure that your package will be in a secure location where you can pick it up at your own convenience.

For orders sent with our courier UPS, we do offer the service of choosing the option of delivery to an UPS Access Point. Kindly please choose access point as your shipping service upon checking out. Rest assure that your package will be in a secure location where you can pick it up at your own convenience.
 
For our Australia customer if you wish to receive your parcel at your preferred post office or parcel locker. You will need to sign up for a MyPost account, which is a free service from AU Post, before placing your order with us.
At the online checkout, just enter your "Parcel Collect Post Office as your delivery address. Don't forget to include the 10-digit Australia Post Customer Number (APCN). Find more information here: https://auspost.com.au/receiving/alternative-delivery-addresses/choose-a-post-office-for-deliveries

Can I pick up my package from a pick-up point?

Order & Delivery

Does the watch come with a strap?

From where are your products shipped?

When will I receive my order?

How do I cancel my order?

How do I place an order?

How do I track my order/ What is the status of my order?

Can I change my order?

Was my order successful?

I have received the wrong product/size - what do I do?

Can I change my delivery address?

My order is delayed, what can I do?

Is shipping free?

Why have I not received an order confirmation by e-mail?

My order is a gift - can you remove the invoice?

I haven't received my order yet - what do I do?

What is your warranty policy?

I have received a faulty item - what do I do?

How long is the battery life of my watch?

My watch stopped – what do I do?

Warranty & Repair

Can you do engraving services for my DW product?

How to take care of my jewellery?

How to measure my ring size?

How do I adjust the size of my Iconic Link watchband?

How to adjust my mesh strap?

How do I adjust the size on my Classic Daniel Wellington Bracelet?

How do I know whether my Daniel Wellington is authentic?

Can I wash my watchband?

How can I identify the size of my watch?

Is my watchband interchangeable and if so, how do I change it?

Is my watch waterproof?

What is the watch made of?

The watch I want is Out Of Stock, when will it be restocked?

What battery is used in your watches?

What type of movement is used?

Product Information

Why should I purchase from an authorized retailer?

How do I use my promotion code?

I am a social media influencer – can I collaborate with you?

What are your terms of use?

Where can I find an authorized retailer near me?

What are the conditions for campaigns?

I want to work at Daniel Wellington – where can I send my CV?

What is your privacy policy?

I want to become an authorized Daniel Wellington retailer / distributor – who do I contact?

Can I pick up my package from a pick-up point?Updated 5 months ago